FAQs
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
2. Payment
What payment methods do you accept?
You can purchase on our website using paypal, debit or credit card.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Do you offer 3 or 4 times payment option?
We accept 1 time payment only.
3. Shipping
Where do you ship?
We ship worldwide.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 2-5 days
- Canada: 6-10 days
- Australia: 12-14 days
- France: 3-5 days
- UK: 2-5 days
- Germany: 3-6 days
What are your shipping rates?
|
USA
|
EUROPE
|
CANADA
|
AUSTRALIA / NZ
|
WORLDWIDE
|
|
|---|---|---|---|---|---|
| First product | $6.50 | $6.05 | $9.99 | $10.99 | $9.99 |
| Additional product | $2.00 | $2.20 | $2.00 | $2.00 | $2.00 |
4. Returns
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.
Returns from outside of the US are the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk for more details.
How long does it take to process a return?
Returns are confirmed within 30 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 30 days of our services accepting your return.